Terms & Conditions

These Terms & Conditions apply to all used textile machinery orders placed through our website (including automated checkout) and any related communication by email or WhatsApp.

1) Automated Checkout & Order Confirmation

  1. When you place an order on our website, the system will generate an automatic order confirmation.

  2. Once we receive your order confirmation, you may contact us for additional confirmation, clarification, or coordination:

    • Email (recommended for official record)

    • WhatsApp (for quick communication)

  3. A machine is considered reserved/held only after we confirm receipt of either:

    • 100% full payment, or

    • the agreed 30% deposit (if deposit option is selected).

2) Payment Options

You may proceed with either of the following payment methods:

A) 100% Full Payment (Express Processing)

  • If you pay 100% of the total amount, and the funds are received in our account, we will handle the entire procedure immediately on a priority basis (express processing), including preparation for dismantling, loading, and shipment as agreed.

B) 30% Deposit (Standard Processing)

  • If you pay a 30% deposit, the order will follow the standard/traditional procedure:

    1. After deposit confirmation, we will hold/reserve the machinery for a mutually agreed period.

    2. The remaining 70% balance must be paid within the agreed timeframe.

    3. After receiving the full 100% payment, we will proceed with dismantling, loading, and shipping as per agreement.

3) Deposit, Holding & Non-Refundable Policy

  1. The deposit is used to reserve the machinery and secure the deal.

  2. If the customer does not complete the remaining balance payment within the agreed period, or fails to take delivery within the agreed timeframe, the deposit is non-refundable.

  3. Any charges incurred due to delays or non-completion (including but not limited to handling, storage, labor, and operational costs) may apply and/or be deducted where relevant.

4) Delivery Timeline & Extensions

  1. Delivery/collection timelines will be agreed in writing (email or WhatsApp confirmation).

  2. If unexpected circumstances occur, an extension may be considered upon discussion.

  3. If the agreed timeline is exceeded, additional charges may apply, including storage and handling costs.

5) Dismantling, Loading & Shipment

  1. Dismantling and loading will begin only after 100% payment is received in our account, unless otherwise agreed in writing.

  2. We will manage dismantling, loading, and shipment according to the agreed logistics plan.

  3. Any logistics changes requested after payment (schedule, method, destination, etc.) are subject to availability and may incur additional charges.

6) Refund Policy (Unusual Circumstances)

  1. Deposits are non-refundable unless explicitly agreed in writing.

  2. If the machinery sale or deal cannot proceed due to unusual circumstances where we are responsible, we will return the paid amount as applicable.

  3. Bank transaction charges apply to refunds. These charges are typically USD 50–60 (depending on the refunded amount and bank channel) and may be:

    • deducted from the refund amount, or

    • charged separately (as agreed).

7) Communication & Changes (Written Confirmation Required)

All updates, changes, and confirmations related to:

  • payment status,

  • delivery timelines,

  • extensions,

  • logistics,

  • and special requests
    must be made in writing and acknowledged by both parties (email or WhatsApp text confirmation).

8) Documentation Handover

After completion of the full procedure—including:

  • receipt of 100% payment, and

  • completion of dismantling and loading, and

  • shipment arranged as agreed—
    we will provide the original shipment documents in a timely manner, including (but not limited to):

  • Packing List

  • Bill of Lading (B/L)

  • Certificate/Letter of Origin

  • Any other documents reasonably requested by the customer

9) Final Acceptance

By placing an order through our website and/or making a payment (full payment or deposit), you confirm that you have read, understood, and agreed to these Terms & Conditions.

Frequently Asked Questions (FAQ)